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Thread: iTunes error list!

  1. #1
    lcf13's Avatar
    lcf13 is offline Varcolac Moderator -Hacks Veteran
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    Most of the errors can be found here, errors during restoring firmwares, so here it is:

    Error -9815
    Set exact date, restart computer

    Error -9814
    Set exact date, restart computer.

    Error -9812
    Check system time, reset Internet connection, update root certificates.

    Error -9808
    Computer system time incorrect.

    Error -9800
    Set exact date, restart computer.

    Negative -1 ... -100
    Error -50
    Delete Storm Video, QuickTime, iTunes, then reinstall iTunes.

    Error -35
    Error when downloading songs purchased on iTunes.

    Error -1
    Error occurs when one uses the "last ditch" method for preventing baseband updates on the iPhone 4. The baseband does not get updated using this method. Simply use TinyUmbrella to kick it out of recovery mode.

    Below 100
    Error 1
    Unable to downgrade. Try changing the USB port (the back one of chassis is better) and restart computer.
    The installed version of iTunes may also be too old. Update iTunes.

    Error 2
    Sn0wbreeze 1.6 Custom Firmware has a ASR patch problem. Use sn0wbreeze 1.7 or PwnageTool. Device isn't bootable.

    Error 6
    Not enter the downgrading mode, change USB port (the back one of chassis is better) and restart computer.

    Error 9
    Seems to be a kernel panic. After patching kernel in PwnageTool with custom patches, restore failed with this. iRecovery then showed increased kernel panic count.

    Error 10
    LLB is missing from the IPSW. The device cannot be booted up. The trick to skip the baseband update no longer works.

    Error 11
    Removed bbfw file in the firmware folder of an unzipped IPSW. Can also be used to prevent a baseband update. The device is bootable, if you set the auto-boot to true or use TinyUmbrella and use "Kick Device out of Recovery".
    You are trying to update to a custom firmware from Pwnage Tool 4.1+. You always have to go into DFU mode and restore from there.

    Error 13
    Occurs when you want to install a beta firmware with iTunes for Windows (actively blocked by Apple; beta users are developers and therefore must have a Mac).
    Error 13 may also signify a USB problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.
    The installed version of iTunes may also be too old. For firmwares 4.0 and higher you need iTunes 9.2 or higher. Update iTunes.

    Error 14
    Custom firmware update fail (PwnageTool until 4.0.1). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. Device isn't bootable. 2
    USB Problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.

    Error 17
    Device failed to display the applelogo img3 which results in this error.

    Error 20
    Error when downgrading 2.0 to 1.1.1.

    Error 21
    Custom firmware restore fail (PwnageTool since 4.1). You have to put your device into the DFU mode and not into recovery mode. Device won't boot correctly an stuck at the Apple logo after the error. Press and hold power and home button until it reboots.

    Error 23
    Cannot restore or update due to hardware problems.
    In software you have to set default web browser.
    In hardware, it's a communication problem. Check all connections, also try to change battery.
    faulty baseband flash or processor

    Error 26
    False version of the NOR flash firmware. Use the correct sn0wbreeze version.

    Error 28
    Hardware error. Return your device to Apple if possible. The problem is a bad dock connector on the iPhone. Must change the connector.

    Error 29
    See Apple discussions thread about this problem.

    Error 34
    Hard disk is run out of space when trying to download TV show's or movie's Please clear space and then continue downloading.

    Error 37
    iPod touch 2G LLB patched with the 0x24000 Segment Overflow was used on an iPhone 3GS custom firmware. Known on damaged bundles from unofficial PwnageTool distributions or bundles.

    Error 40

    Error 46

    Errors 10xx
    Error 1002
    Error when restoring.

    Error 1004
    This is caused by a failure to match the Baseband Nonce currently in memory to the Nonce returned in the Baseband Firmware SHSH blob. This happens if you edited the hosts file (Saurik's Server) or you are using TinyUmbrella. Use TinyUmbrella and "Kick Device Out Of Recovery" to boot. 1

    Error 1011
    This is caused by recovery mode being in userland (1.1.1 firmware). The file iTunesMobileDevice.dll is damaged or updated.

    Error 1013
    Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.0.2 firmware downgraded from 1.1.1)

    Error 1014
    This occurs when you try to downgrade your phone's baseband.

    Error 1015
    This error is common when downgrading iPhones and 3G-enabled iPads. The problem occurs when the device's baseband has a higher version number than the baseband in the firmware you restored to. Just set auto-boot true in iRecovery or use iREB/TinyUmbrella/RecBoot.1

    Errors 13xx
    Error 1394

    When Spirit2Pwn flashes parts of the boot chain on iOS 4, the device may crash into DFU Mode. [1]

    Errors 14xx
    Error 1413

    Restart computer; change USB port; reinstall system. See also Apple's KB article.

    Error 1415
    Restart computer; change USB port; reinstall system.

    Error 1417
    Restart computer; change USB port; reinstall system.

    Error 1418
    Restart computer; change USB port; reinstall system.

    Error 1428
    Restart computer; change USB port; reinstall system. (downgrade from

    Error 1050
    Bad response from OR need iReb for preparing iPhone for restoring to custom ipsw

    Errors 16xx
    Error 1600

    Custom firmware can't be restored on a device with DFU Mode. The software of the iPhone isn't patched. Go into Recovery Mode (Pwnage Tool up to 4.0.1) or start Pwnage Tool and click "DFU" at the top and go with this tutorial into the DFU mode. During that process the software gets patched and the custom firmware should run without any problems.

    Error 1601
    See also this old KB article from Apple.

    Error 1602
    Restart computer; change computer; reinstall system.

    Error 1603
    False kernelcache patch. Known on damaged bundles from unofficial PwnageTool distributions or bundles. See also Apple KB article

    Error 1604
    Device was not pwned (signature checks were not blocked). Custom firmware can't be restored.

    Error 1611
    iTunes tried to enter the Restore Mode, but the device turned back to the Recovery Mode.

    Error 1618
    Missing system files or corrupt data in iTunes installation. Try to uninstall iTunes, restart computer, install again.

    Error 1619

    iTunes is too old and couldn't read the iPhone in Recovery or DFU Mode. Please update iTunes and try it again.

    Error 1644
    IPSW was moved during prepare with iTunes. Try it again and don't move the IPSW.

    Errors 20xx
    Error 2001

    The Mac OS X kernel extension "IOUSBFamily" that was bundled with late 2008 / early 2009 MacBooks, as well as the 10.5.6 update, has a bug where it fails to properly recognize an iDevice in DFU Mode. It can be resolved by updating to 10.5.7 (or later), or using a USB hub.

    Error 2002
    iTunes can't connect because another program is using it or it's disconnected during the Apple Server check.

    Error 2003
    Connection problem; change USB cable and check USB port.

    Error 2005
    Problem connecting. Probably a hardware failure.

    Errors 30xx
    Error 3002

    Update to an older firmware isn't working, because Apple is no longer handing out SHSHs for the device/firmware combination.
    Or a timeout checking Apple server - retry later.
    This error also happens if you try to Update with a local TSS server (TinyUmbrella tool) and probably also when connecting to Cydia Server. Use Restore instead.

    Error 3004
    No internet connection during the firmware restore. iTunes can't connect to Maybe Port 80 and Port 443 is blocked. Open it on your router.

    Error 3014
    False edited hosts. The SHSH request couldn't be completed. No connection to the Apple Server, Sauriks Server or localhost. iTunes can't connect to Maybe Port 80 and Port 443 is blocked. Open it on your router.

    Errors 31xx
    Error 3191

    QuickTime corrupted must reinstall before iTunes will work or Turn off Compatibility Mode for QuickTime.

    1. Right-click on the QuickTimePlayer application (located in C:Program FilesQuickTime) and choose Properties from the shortcut menu.

    2. In the Properties window, click on the Compatibility tab Deselect the checkbox labeled “Run this program in compatibility mode for.â€

    3. Click Apply.

    4. Close the Properties window

    Error 3194
    Occurs when trying to install an old firmware and Apple's server disallows the installation. The only solution is to have SHSH backup and modify the hosts file to point to Saurik's Cydia Server where they are backed up (or localhost if you have it yourself).

    Error 3195
    "An internal error occurred." Missing SHSH for the firmware. Maybe the same as "This device isn't eligible for the request build." but with an cache error.

    Higher Errors
    Error 11222

    A security software you have installed may be conflicting with iTunes.

    Error 20000
    Is caused by a custom theme pack on your Windows. Use default Theme.

    This error can also be caused by the iDevice rebooting during the "Extracting Firmware" stage of restore.

    Hex codes

    Error in your firmware files. Restore.

    False permissions in the Carrier Bundle folder. Restore, update or fix the permissions from the carrier bundle to update the carrier settings via iTunes.

    Device was suddenly unplugged. iTunes couldn't connect with the device. Try it again.

    sn0wbreeze custom firmware error on USB connection. Unplug the device, reboot it, and plug it in again.

    You are trying to install unsigned (cracked?) apps. Step away from this wiki.

    Error texts
    This device isn't eligible for the request build
    Apple doesn't sign the firmware anymore. See SHSH.

    The iPhone "xxx" could not be restored because the firmware file is not compatible.
    You downloaded the wrong firmware file (or it is corrupt). Download the correct firmware file that matches your device. Here's an overview of file names (beginning) and devices:

    iPhone1,1_ iPhone (or 2G or first generation)
    iPhone1,2_ iPhone 3G
    iPhone2,1_ iPhone 3GS
    iPhone3,1_ iPhone 4
    iPad1,1_ iPad
    iPod1,1_ iPod touch (or 1G or first generation)
    iPod2,1_ iPod touch 2G
    iPod3,1_ iPod touch 3G
    iPod4,1_ iPod touch 4G

    The iPhone "xxx" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.
    If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file. The Cydia server cannot handle the requests for the baseband certificates.

    There was a problem downloading the software for the iPhone “XXXXXXX†the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.
    You need to disable both your antivirus and your windows/security firewall in order for the update/restore to go through.


    1 Use TinyUmbrella (Kick Device out of Recovery), iRecovery or redsn0w Lite and enter "setenv auto-boot true", "saveenv", "reboot" to boot.

    2 Device isn't bootable, but a custom firmware can be restored if it has a jailbreak and the requirements.

    Retrieved from ""

    Last edited by dbrums; 04-14-2013 at 03:19 PM. Reason: updating

  2. #2
    son_of_satan666 is offline -Hacks Guru
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    Dec 2007
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    i think this is the best thread in this forum THANK YOU lcf13 for putting it up!! :mrgreenthumbsup:

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